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Refund Policy

At SMMEarth, we value our customers and aim to provide reliable and satisfactory services. This Refund Policy explains when and how refunds may be considered. By using our website and services, you agree to the terms mentioned below.

Last Updated: [01-01-2026]

1. Overview

Once a payment or deposit is successfully added to your SMMEarth account, it cannot be reversed or withdrawn to the original payment method. The added balance must be used only for purchasing services available on our website.

Refunds are not automatic and are reviewed on a case-by-case basis.

2. When You May Request a Refund

You may be eligible to request a refund under the following situations:

a. Service Not Delivered

If the service you ordered is not delivered within the estimated or stated time frame, you may contact our support team to request a refund.

b. Major Service Issues

If the service you received is significantly different from the service description or does not meet the stated standards, you may raise a refund request with valid proof.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

a. Change of Decision

If you change your mind after placing an order or adding balance, no refund will be issued.

b. User Mistakes

Orders placed with incorrect links, usernames, or service selection are not eligible for refunds.

c. Policy Violations

Accounts suspended or terminated due to violation of our Terms & Conditions are not eligible for any refund.

4. Partial Refunds

In some cases, partial refunds may be approved, such as:

  • When part of the service has already been delivered
  • When the service is partially completed but does not fully match the description

The refundable amount will be calculated based on the unused or undelivered portion of the service.

5. How to Request a Refund

To submit a refund request:

  1. Contact our support team within 7–10 days of placing the order
  2. Provide a clear reason for your request along with any relevant evidence (screenshots, order ID, etc.)
  3. Our team will review your request and respond within 10 working days

Refund approval depends entirely on our review and final decision.

6. Refund Method

If a refund is approved, it will be processed using the original payment method, where possible. Refund processing time may take 5–10 business days, depending on your payment provider or bank.

7. Delayed or Missing Refunds

If you do not receive your refund within the expected time:

  • Please check with your bank or payment provider first
  • Refunds may take additional time to reflect in your account

If the issue persists, contact our support team for further assistance.

8. Policy Updates

SMMEarth reserves the right to change or update this Refund Policy at any time. Any changes will be posted on this page. Users are encouraged to review this policy regularly.

9. Contact & Support

If you have any questions, concerns, or feedback regarding this Refund Policy, please contact us through our official support channels available on our website.

Important Note

By using SMMEarth and placing an order, you acknowledge that you have read, understood, and agreed to this Refund Policy. No claims will be accepted outside the scope of this policy.